Wedding Staples ships most orders within 2 business days and are unable to add on to any orders.
Wedding Staples does not allow returns or exchanges on any merchandise. All sales are final. If you received a damaged item, please see our replacement policy below.
Wedding Staples strives to stand behind their merchandise 100%. Should you receive a damaged or broken item, please contact us at firstname.lastname@example.org within 24 hours of receipt of shipment. You must have the original invoice number when you call. We will address each case individually and determine how we will send out a replacement at no charge. We only replace damaged items with the exact same product style number from the original order. Personalized products can not be replaced unless the item has been misprinted with an error from our side or has been damaged in shipping. Please always double check your orders to ensure that the personalization is entered correctly before sending. We are not responsible for errors entered by the customer.
When you place your replacement shipment claim, you will receive a pre-stamped, pre-addressed envelope, or an ARS (Authorized Return Sticker). Following the instructions provided, return the damaged merchandise to us. Do not include anything else in your return shipment.
Wedding Staples offers complimentary personalization on specific items. The format for personalization is shown on each item. Our complimentary personalization is only available in the font and format shown. No exceptions. All sales are final on personalized items. Should your store receive a personalized item that is damaged, you must contact us within 24 hours business days of receipt of shipment and we will gladly replace the same item with the same personalization.